Customer Advisor / Customer Service Representative (German native speaker)
Zaandam - 07-12-2018
The PositionAs Customer Advisor you are the first point of contact for German speaking customers. You are in contact with customers on a daily basis via e-mail, telephone or chat and advise them on furniture, lighting and living accessories. You work in a team of enthusiastic Customer Advisors.
Most important activities
- You give excellent service to German speaking customers in a personal, professional and proactive manner.
- You advise and inform customers in their (online) search for suitable design products that fit their taste and budget.
- You answer questions regarding orders, installations, returns and possible complaints.
- You work on the growth / development of the Customer Advisory department.
Your ProfileYou have a higher level of education with a commercial en customer oriented attitude. You have a passion for design and experience in providing customer advise / customer service. You are able to help customers and find suitable solutions. You have excellent communication skills and German is your native language. Dutch and/or English language skills are a plus. You are available on a flexible basis during weekends, at least in your first year of employment.
Our Client offersYou will work in a young and super motivated team. Together with this group of enthusiastic colleagues our Client grows enormously on a yearly basis and this is well celebrated with all employees. An inspiring environment with good opportunities for personal growth and education. The renumeration package is excellent and you can receive attractive discounts on the product range of our Client. Furthermore their are parties and drinks on a regular basis and once every month you can work out with colleagues.
The OrganisationOur Client is a living store for everyone. The organisation has over 25.000 furniture, design lighting and living accessories from more than 150 design labels in it’s product range. Besides a webshop (active in The Netherlands, Belgium and Germany), our Client has a showroom in Zaandam and two cafes in Hilversum and Groningen. At our Client’s more than 90 professionals work with great enthusiasm on their dream: make design accessible for everyone.